MA
Mzamo A

1 reviews | Active since Nov 2019

04 Nov 2019, 14:11

reject claim

if the was beyond red star i would give iwyze the way my clam was handled, on the 18 august 2019 was involved and the 19 august 2019 reported the accident, how did the accident happened? while was on my way home that is when i have noticed the is car that is following me then they try to cut me off by overtaking me on my left lane (yellow) and the when i have to swerve from becuase unfortunely in doing so the car bumped the road side paving and the front left wheel came off and airbags deployed then the was gas smoke in the car after that couldn't see anything manage to stop the car with anymore damage except the front left wheel and scratch or dent in the bumper remember the car i am driving is mini cooper s 2013 model everyone knows how mini cooper suspension is common. reported the claim with iwyze that when all my misery has came in the claim first was handled by kaizer then gave me assessor report stating the car has been written off he then handed over the claim to senior assessor by name of Dennis, dennis asked how did the accident happened i told him what i already told kazier and the police the he asked for time to validate the claim after long waiting then sent me consent form of waidler to reconstruction of accident since this was a single vehicle and i signed that on the 30 October 2019 Dennis phone me said he has the report and report state that the speed limit were exceeded when the accident occurred, after two months of waiting, you only telling me about the speed while my life was in the danger of been ****ed or kidnapped. then on the 04 November 2019 phoned to tell me that claim is reject due to speed, due care like i mean would you drive normal or stcik to road speed limit while your life is in danger? so what iwyze is saying that it doesn't care about the value of the client life i gave them the full day track sheet to see if the was reckless driving on that day , would i just accelerate a car for no reason while my has was less than 1km where was coming from, while bedfore been chased was maintainig far from maximum speed limit required this is more than disappointment that iwyze don't care about the client or their staff is *********** i am going to challenge your outcome that i can promise you iwyze

0
Replies (2)
iWYZE
iWYZE's reply05 Nov 2019, 07:42
Official
 Dear Mzamo,
 
 We acknowledge receipt of the complaint and regret to learn that our service has disappointed you.
 
 We have escalated the matter to the relevant department for urgent assistance and the outcome will be communicated to you soon.
 
 Regards
 The iWYZE Team 
MA
Mzamo A's update05 Nov 2019, 11:57
Reviewer Update
car returned today with more damaged than before what kind of insurance is this key stucked on the ignition when the key when the car was towed gave the tow company on hand not stuck on the ignition now windows are halfway open can't go up and down car has been stripped what nonsense this? iwyze who going to to be liable for this damage that you have cost