Refusal to pay third party because their client car have full service history ominsure

Refusal to pay claim for third party, I bought a brand new car in May 2019,in August 2019 the iwyze clients car wheel came out and hit my car on the door I made a claim as third party I got surprise of the year they inform me that they won't pay for damage because their clients car have full service history this was communicated via email from Moosa. Nabie what does that concern me the fact that their clients car have full service history and how does full service history have anything to do with coming out of the Tyre and hitting my car please anyone out there do not associate with iwyze or omisure they are rude and unfair organization to associate with, Moosa Nabbie very ***********