AR
Andani R
1 reviews | Active since Jun 2014
01 Oct 2021, 08:22
Refund Woes
I am really disappointed with iwyze. I had an insurance policy with them since 2019, last month (07 September 2021) I requested a cancellation as I would be covered my husband on his iwyze policy. On the 15th of September 2021, the debit order still went off on my account and the pro rata from my husbands account. I then called iwyze to request a refund and 2 weeks later I am still waiting on that refund.
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iWYZE's replyOfficial
01 Oct 2021, 14:21Dear Andani
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
Please note that we've received confirmation from the customer care team that the refund has been processed.
We apologize for any inconvenience this has caused you. Kind regards The iWYZE Team
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
Please note that we've received confirmation from the customer care team that the refund has been processed.
We apologize for any inconvenience this has caused you. Kind regards The iWYZE Team
iWYZE's reply01 Oct 2021, 14:21
Official
Dear Andani
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
Please note that we've received confirmation from the customer care team that the refund has been processed.
We apologize for any inconvenience this has caused you. Kind regards The iWYZE Team
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
Please note that we've received confirmation from the customer care team that the refund has been processed.
We apologize for any inconvenience this has caused you. Kind regards The iWYZE Team