1 reviews | Active since Jul 2012

07 Aug 2020, 09:01

Refund me and cancel the policy.

I called in for a quote with this company and I was happy with what they offered. I called my insurer Miway and they were able to offer me a better premium and I decided to keep my cover with them. I requested that my policy with Iwyze to be cancelled and I received an sms confirmation that it was cancelled. A few days later they tried to debit my account and it was unsuccessful because I did not have the funds. I incurred unpaid bank charges and o would like them to compensate me for those. Now im getting SMS's that I need to send proof of my vehicle tracking certificate. Before you rush to compete with Outsurancewith your R505 make sure your processes are in place and systems as well. I know you will try to debit after the 15 days grace period and I will take you straight to the ombuds. Try me....

0
Replies (1)
iWYZE
iWYZE's reply07 Aug 2020, 09:09
Official
Dear Tshepo
 
 We acknowledge receipt of the complaint and regret to learn that our service has disappointed you.
 
 We have escalated the complaint to the relevant department for assistance.
 
 Regards
 The team at iWYZE