Refund

I am extremely disappointed with the poor service and lack of accountability from iWYZE.

I took out a car insurance policy with iWYZE in April 2025. Unfortunately, my car was involved in an accident on 4 May 2025, and my claim was declined in early June 2025. After the claim outcome, I was contacted by Mr Govender (Assessor), who informed me that after their investigation the policy was deemed null and void, and that all premiums I had paid (April and May 2025) would be refunded.

However, a debit order for June 2025 still deducted from my account despite the policy being cancelled, but to date (July 2025), I have not received any refund at all, despite numerous follow-ups and assurances that the matter would be resolved.

If the policy is regarded as never having existed — as iWYZE themselves stated — I am entitled to a full refund of all premiums paid. The continued delay and lack of response is unacceptable and shows a complete disregard for customer service and fairness.

I am requesting: ✅ A full refund of premiums for, May 2025 and June 2025. ✅ A confirmation of when the refund will be processed.

If this matter is not resolved urgently, I will escalate it to the Ombudsman for Short-Term Insurance.