*** and ***6

My household insurance included a cellphone until i lost my phone in July and the claim was paid out in July. for the month of August i was still billed for a cellphone and had to call and adjust this so i can only be billed for my household contents, this was done on the 17th of September and the consultant who assisted me was Matthew with ref.no.***9 and i was told this will be corrected this month and i will be billed less the amount they over deducted the previous month. Again this month the same amount for my household contents was deducted and i have still not been reimbursed. I was told this will be investigated again and will be contacted in two days. This is an inconvenience to say the least and having to wait again for something that might not be corrected is really irritating. i want this to be resolved by close of business today and my money reimbursed or i will look for another provider seeing that i'll be experiencing such inconvenience with iWyze.