Reckless Treatment

Hi, Despite my policy explicitly covering roadside assistance, on 22 February 2025, my claim was mishandled, exposing me to unnecessary legal, health, and safety risks. To make matters worse, on 13 March 2025, the insurance provider disregarded my distress and unilaterally settled the reimbur*****t without any compensation, despite the following concerns: 1. Mishandling of My Claim • My emergency was incorrectly classified as a “flat tyre,” delaying response time. • Despite my immediate clarification, the error was not promptly corrected. 2. Denial of Contractual Benefits & ******** Payment Demands • I was wrongfully informed that I had to pay the service provider directly, contradicting my policy terms. • This effectively nullified my roadside assistance coverage, despite my fully paid premiums. 3. Excessive Delays & Negligence • Unjustified delays in obtaining service provider quotes left me in a vulnerable position. • Due to inefficiency, I was forced to cancel the claim out of concern for my personal safety. 4. Misrepresentation of Policy Coverage I was incorrectly informed that I did not have full roadside assistance, despite: • My policy explicitly including it. • Minimal prior usage in 2025 (one short-distance claim on 2 January). • My long-term loyalty and consistent premium payments. 5. Legal, Health & Safety Concerns • Health & Safety Risk: Being stranded at night in a remote location posed a serious danger. • Emotional Distress: Delays and refusal of service caused significant anxiety and stress. • Breach of Contract & Consumer Rights Violation: iWYZE failed to uphold its policy obligations, instead forcing a solution that serves their interests while bearing no consequences. This handling of my claim was negligent, unacceptable, and a clear breach of policy terms. Where reparation plan?