Received calls from various consultants asking same info from the get go

Received calls from various consultants asking same info from the get go. They debited the incorrect bank account. Received a copy of the policy nearly a year later after several calls and emails. Sent email stating that the name is wrong several times, no response to date. 3 months into the policy, email gets sent about outstanding HIV test, policy was downgraded and expected to be upgraded again after HIV test submitted. Emails sent regarding this aswell, yip no response. Debit order didn't go off this month, no sure why, but building up courage to call and ask the question. What a painful and struggle. I'm sure I'm going to lose the premiums paid to date, but rather that than the pain that goes with the experience of doing business with IWYZE.