RE: Egregious Customer Service

Dear IWYZE

I am disappointed and appalled by your preferred panel beater and have reported this to you on several occassions yet nothing has been done.

The lack of customer service that Ive experienced at Renew it Sandton is appauling. The name of the institution alone has demonstration quite the opposite in respect of my vehicle.

Firstly I was allocated to Edna and advised to collect my vehicle when In fact it was not ready for collection. I was then advised to return the following day where I pointed out a number of issues that had not been rectified on the vehicle. These include and are not limited, to the wheel allignment not been fixed, the alignment of the upper bonet, being incorrectly done, the second coat of the vehicle not done, my spanner being missing, the tyre not being replaced and a mirror which was charged on the quotation yet chipped.

I have called the office and spoken to various people. I took my car in again and it was STILL not rectified. On 26 April Edna advised that a courtesy car would be made available the following week and this was not done. I then spoke to Camilla who keeps on promising to call me and never does so. She assured me two weeks ago that courtesy car would be available last wednesday and she would contact me. This again wasn't done and it's almost 3 months since the car has been so called repaired.

How does an insure remain must despute various complaints against a service provider which has charged ypu with services not adequately been provided???????? is is how you treat your customers. I am not certain whether of not I'm being taken advantage of because I'm a woman or because I am black

Please remedy this situation forthwith