RE: CLAIM REF NO. 901233 - MF-***

This is the 5th time I post this complaint on Hello Peter. Mutual & Federal (IWYZE) prides themselves in listening to customer complaints and resolving them completely but in my case they have not even cared. All I always get after a complaint is an automated response which fades away with time and they carry on forgetting about me as a consumer and somebody who contributes to their wellbeing and putting bread on their table. I had an accident in September 2015, this was not a fault of mine, and they settled the bank and deducted the access from my settlement. This is supposed to come from the 3rd party, who acknowledged liability and promised to include the access in their settlement to IWYZE. Emails have been going up and down between myself, the 3rd party and IWYZE but it looks like all falls into deaf ears. I wonder what the directors and the powers being of Mutual & Federal say when these complains come through, are they just satisfied because they are guaranteed salaries and do not care about the man on the street, what about their competitors. Maybe it's time that I looked for an insurer who will put me 1st. I am tired, disappointed and regretting why I chose IWYZE .