quick to dismiss a claim

This is my second complaint regarding this pathetic excuse for an insurance company. I experienced an armed ******* on the 20th of january 2015. Wherby a claim was lodged with my insurer. It took them and the assessors 2 months to decide to not honour tje claim. Misrepresenatation they claim. I did in the heat of the momentt claim for items that we later found not ****** and when I realised this, I removed them from my claim. Only to be called in by the manager ursula. Coerced into writing a letter saying that I aopologise for misrepresenatation and that those items should be excluded from the claim. Coereced as it was not my decision to write a letter but she insisted saying that this should help my claim. What utter nonsense. She knew from the beginning that they were not going to honour my claim. Yet even after me realising our error and trying to rectify it, they still act with disdain and repugnance. What a disgrace to the insurance industry. It is players like IWYZE that give the industry a very sour repuutation.