Prudence Sefolo helped me when others ignored me, Prudence Sefolo sorted me out in 15 minutes, after I had been waiting for more than 4 hours for someone to respond to my request

Prudence Sefolo helped me when others ignored me, Prudence Sefolo sorted me out in 15 minutes, after I had been waiting for more than 4 hours for someone to respond to my request. Why can one person get it right and others refuse or are unable to assist. Overall I'm not happy as this is not the first time I have had a bad experience with IWYZE. Thanks to Prudence Sefolo I have been assisted