Premiums increased without notification
<p>I wake up to a nice surprise from Iwyze increasing mypremiums without any notification.</p> <p>Iv been them with them for 5 years, never claimed yet they still hike premiums constantly.</p> <p>Time to look for a new insurer</p>
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Replies (2)
iWYZE's replyOfficial
08 Jul 2016, 11:03We are sorry to learn that you were not notified of your premium increase and can confirm that we have escalated your matter to our Client Services Management to investigate and revert back to you.
Please anticipate their call.
In the meantime, if you have any more enquiries, please do not hesitate to contact us at Best regards,
Rodwell
iWYZE Team
Best regards,
iWYZE's reply08 Jul 2016, 11:03
Official
We are sorry to learn that you were not notified of your premium increase and can confirm that we have escalated your matter to our Client Services Management to investigate and revert back to you.
Please anticipate their call.
In the meantime, if you have any more enquiries, please do not hesitate to contact us at Best regards,
Rodwell
iWYZE Team
Best regards,
iWYZE's replyOfficial
11 Jul 2016, 07:55We received confirmation from our Client Service Dept. that you were called and advised what the reason was for your premium increase. It was also noted that the reason you received no correspondence regarding your premium increase was due to your e-mail address being captured incorrectly but has since been rectified and your updated policy schedule is on its way to you.
We do sincerely apologies for the distress this has caused you and trust that going forward your experience with iWYZE will be a pleasant one.
Best regards,
Rodwell
iWYZE Team
Best regards,
iWYZE's reply11 Jul 2016, 07:55
Official
We received confirmation from our Client Service Dept. that you were called and advised what the reason was for your premium increase. It was also noted that the reason you received no correspondence regarding your premium increase was due to your e-mail address being captured incorrectly but has since been rectified and your updated policy schedule is on its way to you.
We do sincerely apologies for the distress this has caused you and trust that going forward your experience with iWYZE will be a pleasant one.
Best regards,
Rodwell
iWYZE Team
Best regards,