MT
Mbali T
1 reviews | Active since Sept 2009
01 Mar 2016, 11:00
Premium increase without notice
So Iwyze debited 1968. Something on my account as a monthly premium. My problem is that I have always been billed 1698 now I am not sure where does the 300 increase come from. Can someone please clarify
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iWYZE's replyOfficial
01 Mar 2016, 11:22Hello zazat,
We are sorry to learn that you are unhappy with the service that you have received from iWYZE and the fact that your premium increased without notification. It looks like it could be your premium renewal but will have our Client Services check and advise according. They will also check why you did not receive your letter advising of the renewal. They will be in contact with you soon.
Your complaint ref. is MF-***
In the meantime, if you have any more enquiries, please do not hesitate to contact us at ***.
Kind regards,
Rodwell
iWYZE Team
We are sorry to learn that you are unhappy with the service that you have received from iWYZE and the fact that your premium increased without notification. It looks like it could be your premium renewal but will have our Client Services check and advise according. They will also check why you did not receive your letter advising of the renewal. They will be in contact with you soon.
Your complaint ref. is MF-***
In the meantime, if you have any more enquiries, please do not hesitate to contact us at ***.
Kind regards,
Rodwell
iWYZE Team
Best regards,
iWYZE's reply01 Mar 2016, 11:22
Official
Hello zazat,
We are sorry to learn that you are unhappy with the service that you have received from iWYZE and the fact that your premium increased without notification. It looks like it could be your premium renewal but will have our Client Services check and advise according. They will also check why you did not receive your letter advising of the renewal. They will be in contact with you soon.
Your complaint ref. is MF-***
In the meantime, if you have any more enquiries, please do not hesitate to contact us at ***.
Kind regards,
Rodwell
iWYZE Team
We are sorry to learn that you are unhappy with the service that you have received from iWYZE and the fact that your premium increased without notification. It looks like it could be your premium renewal but will have our Client Services check and advise according. They will also check why you did not receive your letter advising of the renewal. They will be in contact with you soon.
Your complaint ref. is MF-***
In the meantime, if you have any more enquiries, please do not hesitate to contact us at ***.
Kind regards,
Rodwell
iWYZE Team
Best regards,