NS
Nomzekelo S

1 reviews | Active since May 2015

21 May 2015, 15:07

Premium increase due to change in risk address

I recently moved to Naturena from Alexandra and I called iWyze to change my risk address. iWyze decided to increase my premium with over R50 per month, I cannot accept this as my car is now parked inside a locked gate and inside a locked garage and in Alexandra the car used to park inside a locked gate but in an open space. I expected the premium to go down instead. The lady that was helping me in negotiating the premium told me that they can't give me any more discounts, I must wait for November when they review my premium, chances are in November they will be increasing the premium as they always do every year. I am not happy with this increase. I have been with iWyze for over 3 years and I have been getting cheaper quotes from other insurance companies but I still decided to insure my car with them. I am very disappointed!!!

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Replies (1)
iWYZE
iWYZE's reply21 May 2015, 15:43
Official
Hello nomzekelo.sifolo,

Thank you for your Hello Peter correspondence received in our office on 21 May 2015. Your reference is MF-***.

We are sorry to learn that you are unhappy with the service that you have received from iWYZE. We appreciate that you have taken the time and effort to inform us of this as your feedback is invaluable.

We can confirm that your matter regarding your move of location effecting your premium has been escalated to our Client Services Dept. who will be investigating and will revert back to you soon.

In the mean time, if you have any queries, please do not hesitate to contact us ***.

Kind regards
Rodwell
iWYZE Team