POOREST SERVICE PROVIDER

In 2019 I joined Iwyze and in March I had an accident. Submitted a claim to Iwyze of which they appointed Auto Magic to sort minor scratch on the fender of my vehicle. I drove the vehicle to the appointed service provider but a week later Auto Magic phoned me to say the vehicle is not starting. I told them the vehicle was driven by me and left in good condition to only attend to panel beating works. I then asked Iwyze to intervene in terms of ascertaining reasons for failure of the vehicle starting. The vehicle was there for a month and Iwyze did not assist me trying to get to the problem and charging Auto Magic to sort the problem which occurred when the vehicle was in their possession. after a month with no assistance I collected the vehicle after panel beating works complete but had to sort the problem of vehicle failing to start. I spent more than R24 000 which was not reimbursed after discovering that the service provider had blown cluster fuses which resulted in vehicle failing to start. I went to my attorneys to seek help with Iwyze demanding the company to pay me for the trouble fixing my vehicle. Since January 2020 they are not responding. I am just puzzled if Iwyze is a reputable company to do business with. For me Iwyze is just pathetic and the worst insurance provider one can rely on.