Poorest service ever

Claims department, poorest ever service I ever got from their Assesor( Mr Governder) who came to see me after 5 days of the incident only to give me two option weather to cancel the claim or to continue and they have to trace my phones ,movements, look for customs receipts and proofs( That to me it was a threat to to cauncel( looking for all the reasons to reject the claim by telling me I have should read all pages with small letters of policy schedule but when I disclose to the consultant that I dont have certain information with items I am insuring ,she gladly said don't worry will still cover. But when I have a problem the assessor came to my house telling me on how they are not going to pay the claim because I I don't have proof and I didn't declare them at customs when I left oversees..but that I was not told though I disclosed that I got this presents from overseas.