POOREST SERVICE

This is the most useless insurance I have taken since 1999. They are not available as their lines have a technical glitch. A claim for my garage door was lodged last week Thursday, 19 February 2026. To-date I have not received an indication of whether my claim is approved or not. My cars are basking in the sun the whole day. Even their WhatsApp line its a struggle to get service. Dear Momentum Insurance if only I knew better I should have just stayed with you rather. Iwyze does not care, last week I had a flat I had an emergency with my car on the freeway. Do you think they ever bothered to follow up and find out if you are safe and finally sorted NO. I have lodged a plumbing claim last year and still no follow up from the insurance. I left Momentum for a cheaper premium and little did I know that this would cost me my peace at the end of it all. I have not received a telephone call from Iwyze claims department and this abuse I am unable to endure. I have to leave you and go back to Momentum or FNB Insurance. They are very quick in collecting their premiums but extremely slow when you claim😳😳😥😥😥😭😭😭. I convinced my sister to also cross the floor from Momentum and I shared my painful experience with her over the weekend. RATHER PAY AND RECEIVE A DECENT RESPECTFUL SERVICE THAN THIS😭😭😭. IMAGINE IF YOU ARE INVOLVED IN AN ACCIDENT AND HOW USELESS CAN THEY BE??????? In fact when initially called last week Thursday, I was informed that would be called back between 16h30 and 18h00. To my surprise I was called the following week.