Poor unacceptable service

Disappointing bad service: I registered a claim two weeks ago from the storm that happened on the 1st of December 2025 and this is the third week I've been making a follows up and have been sent from Pillar to post every time I make a follow up, this has happened mor than six times and not attended to. The assessor came so quickly but now the case keep on dragging with no ultimate results . This is unacceptable as the debit order does not fail to go off yet the service is poor.