Poor State of The Art Customer Service

I'm extremely disappointed with the level of customer care Iwyze insurance has given me. It's almost 2 months ever since i've logged a claim for my vehicle insurance, whenever i make follow-up's seems like no one knows what they are doing. I have requested not once to speak to someone in authority for assistance but i have not succeeded. I'm so sick and tired of how i've been treated, this is definitely taking my business to an insurance company that know the important and frustration of their clients. No one keeps you abreast with regards to your claim and when you call their call center one holds on the line for over an hour just to get assistance. This is so unprofessional, why do i have to make follow-up's as a client instead of them giving feedback on the progress of my claim. I'm enough with their level of customer care. There's no one in their complains department that's also willing to help, i give up. person in contact Palesa Mogase and Thandeka.makama (manager)