Poor services

It's been two months since my accident but even today my claim is still pending with the insurance. I get an email everyday telling me "we are still in the process of validating your claim" over two months really. When I call the insurance I'm told "we waiting for the manager to authorize", really now. I'm busy paying an installment on a car that I'm not driving, it's been two months since my car has been write off. I'm not even getting any feedback from the "manager' to atleast explain why my claim is dragging but I need to call them and been told one thing over and over again.