Poor service rendered for claim number ***

I have never been so disappointed with an insurance company, on the 8th of February 2026 my car was bumped over at the back and airbags released now I logged a claim on the 8th even today I have not gotten anything tangible from them, each day I follow up I am told the claim is on validation the next day it is with management for review then the other its been taken to the validation to contact the 3rd party, I mean for goodness sake I logged this claim on the 9th that is is when all the documents were submitted to them but today I am still not given feedback instead it's back and forth. What makes it worse is that they are failing to communicate or update me but I am the one calling them for feedback daily.