Poor service rendered

I'm sending this email unhappy as a client of Iwyze. The reasons to that it's because of the poor service that was rendered by the Repairs that were recommended to me by Iwyze and the assessors.

I encountered an accident lastyear and I contacted my insurer (Iwyze) and therefore they recommended Mecca panel beaters to be the one handling my car for repairs, they took in my car on the 10th Dec 2021 and i received it in April this year (2022). During that process i struggled a lot with the repairs as they never gave me feedback instead i was the one to contact them with regards to that, and that time aggrement was my car will be fixed in 4 weeks time.

Which prolonged till April. During that process I always called Iwyze to complain about the repairs, because they order parts at Ford Supreme auto and whenever they were contacted with regards to parts ford struggle to get them on all their contacts(telephone, email and fax) instead Ford would call me so i can contact them.

And the supervisor whose name was Hassam always gave me false information and to an extend that he ignored my calls when I wanted feedback about my car and i always called Iwyze and reported this and i was always told that they'll contact him and hear what's the problem etc. Going forward, on the process they worked on my car later they failed and took it to Ford to assist them with assembling of the the gearbox and the drive shaft. Which Ford did and when they did diagnostics they discovered other faults that were not specified to them by repairs no the assessor, they found that the car suspension, shocks and some electronic problems, that occured during the time of accident and were not reported.

Ford did the gearbox and shaft as it was assigned to them. They tested the car and took it back to Mecca panel beaters, i was then called and told my car is ready for collection. When i took over the car it wasn't in a good conditions, it made sounds and reported many faults within it. As always i called Iwyze and told them that I'm not happy with service provided by Mecca panel beaters and they told me that they'll attend the matter and get back to me with regards to the feedback of the issue.

They never contacted me and I went back to Mecca to complain about the service rendered they told me they have nothing to do with me i must contact my insurances. This forced me to drive my car less and it spent time parked due to the discomfort i found when driving it. Since then my car always had problems when I drove it coz the clutch was sticking and all that. And i had to stop driving it coz i was afraid that it might cause more damage as it already had.

To this day i was never assisted with regards to that matter, my car is not in a good condition at all since the repairs from Mecca panel beaters. I drove it past weekend to Roodepoort and it failed with the gearbox and clutch the same problem i encountered when i first got it from the repairs, worse it spilled the oil and all that. I'm now sitting with the problem but I had insurance that had to look into this matter since well it's them who recommended the repairs for me.

The repairs damaged my car further than it was during the accident, i feel hurt as a client coz i believe i deserved a better and professional repairs and service for my car. I'm not happy at all with this and I'm left with a problem that i have to fix on my own since well my insurer failed. I have to repair the vehicle from my own pocket, yet i have insurance that i pay monthly and they failed to meet the product they sold to me, caring and make sure clients are happy.

I'm so unhappy and i want to discontinue using Iwyze insurance coz they failed to deliver promises, and left me in a mess of their poor service and repairs they recommended.

I need assistance with regards to that.

I hope this matter will be brought to attention.