Poor service rendered

I reported an accident on 23 May 2022, I was requested to sent pictures of the damage. I had to ask about the progress without anybody coming to me. I was again told to send another accident report on June which i also did. I again asked about the progress of my claim on 12/07/2022 only to be told that my claim is pending due to outstanding accident report and simply forwarded the one which i sent to them. On the 14th July a lady by the name of Victoria phone to ask me about the details of the other vehicle and i refer her to Accident Report which was sent to her. It is now the second month since i submitted my claim. As a client i feel that this company has treated me very badly. My claim no is:***