Poor Service Provided: iWYZE - Mutual and Federal

When iWYZE had my accident damaged vehicle towed I had been advised that by dropping off at the nearest panel beater will allow for assessing of the vehicle either on that same day (Friday, 30th Jan) or the next working day (Monday 2nd Feb). Three weeks has passed with no feedback from iWYZE. <br> When I recently contacted iWYZE, the vehicle was only assessed on 9th of February. The assessment report is still pending with no delivery date. The consultant assured me that iWYZE is following up on a daily basis. One would find this difficult to fathom since no feedback/updates were received. In addition, I have been attempting to contact the iWYZE legal division for advice/guidance around the liability claim for this incident. I'm still awaiting ANY response!<br> This is not my first instance of frustration, previously:<br> - An iWYZE appointed audio fitment centre falsely claimed that my vehicle was a Code 03 (for insurance take-on)<br> - An iWYZE appointed assessor (& panel beater) confirmed that genuine vehicle parts will be fitted however I later found out that these parts were only repaired. <br> Overall, I am disappointed/frustrated with the service provided by IWYZE & their affiliates!