Poor service no customer care claiming process very very stressful

Im so dissapointed and upset at the same time im a student i had an incident on the 1st of November i lodged a claim with iwyze the first week was productive because they writte off my car within a week okay then fine they said they will call me back with the final outcome of my claim as they are busy validating since then till today i have to do the calling or watsup Dennis O'Neal for feed back and everyday when i watsup him its same story i have sent all requested documents on time answered all their question they had for me so now wats holding the process its like they are looking for a loop hole not to pay everyday they are investigating what about me how i feel the stress im going through i even failed on of my exam due to this on my last year. I have other policies with old mutual bt now i think i have made a wrong decision choosing iwyze.when its time to pay they always wanna be dodge.

I have never seen such a big company with poor service no client care, poor reviews its only few people who get helped by this insurance but most people are crying i think this should be taken seriously this is bad.Today its my last day at school i have no car to transport my belongings back to home, i have no final outcome im just in the dark nje praying everyday to get a response from them bt nothing they dont even answer my calls or emails im even now on stress medication because my life have stopped since the 1st of november