Poor service. No care for customers

Poor service: my car was involved in accident on the 10th of may. Taken to panel beater after a long wait of the claim to be approved.No update from insurance. I have to call every time I need updates. They always say they will call back and never do. Am still waiting for my car to be fixed yet am paying a full amount of insurance which is so unfair to pay a full amount of something that it’s not in my possession and am not using.this people ****** me of my curtesy car day. There is no public transport where I stay. I have to spend so much money on Uber for transportation. I don’t owe insurance money buy am treated like I don’t pay my fees. Poor service if one knew the treatment before signing up. I seriously lost hope.