Poor service, just keep taking your money!

I requested my gap cover policy to be canceled in November 2020, the consultant Krystle Kirkwood had confirmed that the policy was canceled via email on the 27/11/20 and the last debit order would be December 2020. I then had a debit order go off in Jan to which I emailed her requesting an explanation as the policy was canceled she never responded and again in February another debit order occurred. Such poor service received after doing all the necessary requirements to cancel it policy no ***. They don't update their system when yet I requested cancelation 3 months ago!