Poor service IWYZE GAP cover

Hello I am Mr Anil Ratheepaul client with old mutual for 29 years with different products, I recently got a gap cover with IWYZE old mutual , I did everything as required from old mutual to use this gap cover....I tried calling old mutual gap cover on 2022/10/03 at 10.15 I was put on hold for 5 minutes being the second person on line. When you sell your products 1 gazillion of those irratating call centre , personnel , calls you to take out these policies but to answer queries, you all, are gone on holiday..worst is that some of them actually are eating whilst speaking over the telephone to you, then they have the damn cheek to tell us no it's the noise from the back of the centre....anyway that's not my complaint. All I want to know is now that I have a gap cover, with IWYZE do I get a card for claiming if I am in an emergency,,,,I have nothing besides my policy that I am with IWYZE GAP cover...please advise me way forward...Your service is poor to non existent , this app doesn't allow me to give you 0 stars, because that's what old mutual deserves ....poor service .All I needed was some advice and do I get a card simple as that but you tooo busy selling products.queries non existent. I am tired of these insurance and call centres...