POOR SERVICE IN DEALING WITH MOTOR VEHICLE CLAIM

On the 10th of June 2022 a drunk driver drove into my yard damaging my property and in the process damaging my vehicle. My vehicle is insured with iWYZE and being a division of Old Mutual I was expecting a hassle free claim process. It is appalling with the snail pace service I received and the numerous amounts of phones calls I had to make to get assistance. To date I am still waiting for the excess to be claimed back from the 3RD party and the delay once again is on iWYZE side. My car got repaired in the beginning of September 2022 3 weeks later and the Quest claims department was still waiting for the Final repairs invoice. I called the customer care department and the consultant had no clue as to what I was talking about but told me she would refer the matter to the guys dealing with repairs and will get one off them to call me back. Like always no one phones back because it is the norm for this insurance company not to care about their clients and providing an efficient service. One of the worst insurance claims I have ever dealt with and will never recommend iWYZE to any one looking for insurance. I expected problems from the 3rd Party responsible for my damages but to my surprise to date waiting for this claim to be completed the problems I encountered is all from iWYZE.