Poor service from iwyze team.

I was involved in a MVA on the 24th of July 2021. An iwyze client (nissan Qashqai claim me ***) was speeding in a urban area, came around the corner, bumped a gutter and came straight in to us. The ladies vehicle has front smash damages and our vehicle has damages to the whole driver side. My partner suffered a concussion - the hospital bills we had to pay out of our own pocket. I then laid a TP claim as we have no insurance and won't pay damages for her negligence. I mailed the iwyze team multiple times with no luck of a reply. It took them a month and a half to tell me we were in her lane and they deny my claim. I then requested proof of an investigator being sent out as well as why assesors never even came to asses our vehicle. The iwyze team refused to give me the information and kindly stated that the Nissan Qashqai is their client and i am not. I am absolutely disgusted.