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Riona D

1 reviews | Active since Dec 2013

28 Oct 2024, 09:13

Poor service from IWYZE old mutual claims department

Hi, I am truly not satisfied with the service provided by old mutual iWYZE, there was a consultant by the name of Princess that dropped the call on us whilst we where talking and didn't even call back, she was rude to us, as well as the claims handler indicated that she was going to provide feedback before the end of business on 25 October 2024 but we still did not receive any feedback, our claims handler is Sibongile Bopape, I find this very unprofessional. I have also made numerous calls wanting feedback however the consultants where not able to transfer me to the claims handler, this is really poor service and I am truly not satisfied, please review my calls recordings as I find it that I am being made a fool.

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Replies (2)
iWYZE
iWYZE's reply28 Oct 2024, 09:19
Official
Good day Riona,

We acknowledge receipt of your complaint and regret to hear our service has disappointed you. Please note we have escalated the matter to the claims department to investigate this and provide you with feedback. 

Regards
The iWYZE Team
RD
Riona D's update29 Oct 2024, 18:49
Reviewer Update
Too inform you Tebogo the claims manager was really very helpful and approved a second assessment due to issues with the initial assessment he also agreed that we need a new service provider and not the same , I am not happy with the response I got from the new manager who called me today and reiterated that IWYZE only use one company to do the assessment so a person from the same company will come and audit the Assessment now I feel this is nonsense because their opinion is going to be bias and not objective , IWYZE is not the company to be with, the manager also tried to tell me what the assessor did yet we as the clients where present and didn't see anything of such.

If a second assessment is conducted it needs to be with a service provider and not existing.