Poor service from iwyze car insurance company.

Item: iWYZE
Rating: 1
Author: Karabo M

Very bad customer service. I was involved in an accident on 11 April 2022, and received a call the next day asking for me to sign a consent form. I did that. Then, that was the last day I ever received communication from the. No answered emails, nor calls. By the time my vehicle is fixed Neo Mokhele and Lungile Tshabalala will receive a fat Zero out of 10. Absolutely bad service, and the worst first time experience. I doubt I'll ever recruit somebody to join iwyze. Absolutely upset.

Helpful (0)

Replies (2)

iWYZE's replyOfficial

16 May 2022, 15:46

Dear Karabo

We acknowledge receipt of your complaint and the contents are duly noted.

We’re sorry to learn that our service has disappointed you.

We will swiftly follow up with claims team on the status of your claim.

Regards

The iWYZE Team

iWYZE's reply16 May 2022, 15:46

Official

Dear Karabo

We acknowledge receipt of your complaint and the contents are duly noted.

We’re sorry to learn that our service has disappointed you.

We will swiftly follow up with claims team on the status of your claim.

Regards

The iWYZE Team

Karabo M's updateReviewer Update

17 May 2022, 08:06

Thank you. I was starting to question myself as to why I was still loyal to iWyze. I have the R 4500 excess fee ready, but was told about an extra R4500 making it R 9 000 in total. I wasn't told about this during my online application, that my age would bring an additional fee for claiming an accident. Even though I was in the right.
I hope the call recorded on the day of application can help me back my statement.

Karabo M's update17 May 2022, 08:06

Reviewer Update