Poor service from iWyze car insurance

I logged a windscreen claim on the first week of February 2021 and up until today my windscreen is not fixed and I did not get any correspondence from my insurer or the 3rd party. I sent an email to a lady who assisted me with the claim on the 18/03/2021 & she informed me that she is no longer in claims but will escalate the matter. shortly after I then received a call from the 3rd party informing me they have ordered from the agent(that was over a moth ago). up until today I have not received any update from them. and what annoys me more is that there was no follow up from my insurer regarding this matter from the time I logged the claim, to the time I logged a complain and up until this day i have not received a single call or email from iwyze. they have shown me that they do not care for the well being of their clients and cant even do a courtesy call after a claim to see if all is in order. and for that reason none of my previous claims were resolved fully. Previous window claim, they installed a window but the mechanism was never fixed and therefore it doesn't close and sometimes drops on its own living my car or its contents vulnerable to theft, on other times its drops while i'm driving even on rainy or cold days(can you imagine how that feels). when I lost my keys, they didn't help me despite numerous calls up until I resourced a company who opened the car and made a new key but the car wasn't coded, so my alarm never worked again(yet another risk for theft) and I have to open and lock the car manually(that i believe has also caused the malfunction with driver door that no longer opens with a key). locking and unlocking the car manually has also causes the windows not to close shut and rain comes in and has since wrecked all the electronic controls on the doors. I have remained loyal to iwyze even after i had received better premium quotes elsewhere and have paid my premiums on time for over 4 years. is this any fair.