Poor service from iWyze and Technostar auotobody

I am truly disappointed at the service I have received from iWYZE Insurance regarding the situation with my car (Ford Everest). On the 10th of November 2022, I was involved in an accident whereby I accidently drove into a bad pothole during the heavy rains in Durban during the Evening. I contacted my insurance for road assistance and the vehicle got towed to Technostar.

IWYZE had given me a courtesy car to use for about a month, however it has been taken back due to the end of the lease agreement. While I had the courtesy car to use, my car was left idle at Technostar, with nobody working on it. During this time period communication has been extremely poor when it comes to the two companies, as any updates regarding the car I had to get myself by getting in contact with them. Every time I called, there was no progress made with the car.

My car had been sitting idle for a very long time with Technostar from early November till late December when they eventually decided to assess the vehicle. They found that they need to send the car to Ford for repairs as they could not address the issue. I was informed by Ford that I need to purchase a new battery because it does not work and they cannot repair the car without it. However, the report compiled by the assessor at Technostar never mentioned anything regarding the battery being faulty. Now I am receiving extra expenses to buy a battery for a car that Technostar left idle.

During the time period where my car was sitting idle at Technostar with no communication unless I called, nobody was giving any option for transportation.

I have contacted IWYZE and Technostar a number of times for assistance, however I have not received any feedback from the respective companies management team.

It is unacceptable that these companies have had my car for about 2 months with no progress being made with the car. It should have been repaired and returned to me already. Instead of my car being fixed, I am being unfairly billed for this battery when my battery was working fine before the accident. If anything, the insurance should be covering it, as I have been paying for my car to be covered for about 3 years.

I was eventually promised a courtesy car by IWYZE, however I have not been given any communication or phone call regarding the matter. I am currently left with no transportation to travel with to work. I truly need this matter to be resolved by this week, as I have been extremely patience with the incompetence and lack of assistance of the two companies. The managers that promised to call me, need to call me by today to find a way forward regarding this matter.

Kindly sort out this matter urgently.