Poor service from iwyze

My car just got involved in a minor accident and it was driverble, I logged in a claim on the 06/03/2021 and they kept on dragging the claim approval until they asked me to took it to their service provider on the 09/04/2021 and only to find out the the was unseen damages and services provider sent them those needed parts approval unfortunately It took em almost a week to approve it, today it's the 27/04/2021 stil waiting for the car to be fixed wen I call they tells me that they waiting for parts delivery but wat ****es me off is they why should iwyze took forever to approve while they don't even hesitate to deduct money from my account every month