Poor service from Customer Care

I’m honestly fed up with Iwyze customer care. I first called around 11h10am asking for a claims history letter. Nombulelo took me through the security questions and assured me I’d get the letter within 5–10 minutes. Guess what? Nothing showed up in my inbox.

So I had to call again at 11h38am for the same request. This time, the gent said he’d transfer me to the Claims Department. Fine. Another gent from Claims picked up, and when I explained I needed the claims history letter, he told me to speak to customer care and bounced me back to the first guy. Seriously?

I explained to him that Claims sent me back, he asked the security questions again, and promised I’d get the Non-Claim Letter plus an updated policy schedule “in a minute.” Well, it’s way past a minute, and I’m still waiting. I only received the policy around 12h46 pm and claims history letters haven’t been sent even now.

I’m beyond frustrated, running from pillar to post for something as simple as a claims history letter. If this is how they handle basic requests, I can only imagine the nightmare of submitting an actual claim. They’ll have me running around like a headless chicken. Enough is enough. I’m moving to a new service provider because clearly, I’ve overstayed my welcome with Iwyze.