Poor Service Experience

Mrs Bouwer rear ended my Mazda BT50 on 26 Jan 2015. I then put in a 3rd Party Claim with Iwyze. I was told the claim would take up to 90 day's which would have been then the 26th of April. At the beginning of the 1st week in May I still haven't heard anything from Iwyze. Then called all the numbers given to me by Siya but couldn't get hold of him there. I then tracked him through the call center number on the 11th of May and was told that I needed to complete the Release form which was only sent to me after I had to phone and follow up. I sent the requested documents back via email on the 12th of May. Since then I had to phone twice more to follow up of payment progress. He promised me on Monday 25 May that he would keep me informed, which he didn't do. I had to phone again today 29 May. I still don't have my money! I was told by Sega call center agent to phone back on Monday or Tuesday again if the funds don't reflect over the weekend. I think this is pathetic!