Poor service

Actual rating is 0/10. Logged a claim on the 31st of October 2022 - till this day nothing has been done. the lack of communication is unnerving and very unprofessional. I need to take the courtesy car back meaning I will be left with no mode of transportation. I have called the call center numerous times. I have sent the assessor Thami a couple of times with no response. I called again today to request feedback and was advised by the agent that they will escalate my matter and also include me on the mail - nothing - dololo. The service is appalling. no sense of urgency what so ever.