Poor service

I've been trying to get hold of someone who can assist me with regards to my UI-19 form from iwyze hr to no success. I have a pending application with department of labour but I cannot be assisted until I get the UI-19 form from iwyze hr. I've seen numerous emails and called a hundred times... Everytime I get transferred to their hr department someone answers and cuts the line deliberately. I have run out of options and I start to wonder if they can't help with a simple request like this what more with monetary claims. I really hope someone see this and revert back to me.