Poor service! Don't join them.

So my TV got damaged and i submitted an accidental claim, its been over a month and my claim is still pending. Banele Maseko and Ntotole Manaka were assisting me with my claim, they do not respond to emails nor give feedback and / updates. After 3 weeks of back and fourth emails, they assessed my TV and iWyze received the report (irreparable), now they are telling me that they are investigating the claim, mind you, its been over a month! Here i am sitting without a tv and they are deducting premiums comfortably so! Totally frustrating! I would not recommend this insurance company to anyone. Sh*T service!!!!!!!!!