Poor Service delivery

I got hijacked and submitted all the required documents only to find out from the autobody that was supposed to fix my car, that my car is a write off. Everytime i have been calling I wyze insurance begging for an update. I mean is it hard for them to keep me posted. i have been sending e mails almost everyday to the people handling my claim but no reply. its hard to through over the phone and when you do, you will be on that call over 20 min. still with nothing tangible.

I have never been so disappointed in my life. when you're going through a hard time the very least you can get is a good service. After all this has been resolved I'm calling it quits with the insurance. I am very annoyed!