1 reviews | Active since May 2011
Poor service delivery
On the 16 of November 2015, I logged a claim with iwyze regarding a hail storm rain that damaged furniture and ceiling, it took them 5 days before they can send someone to come evaluate the damage the rain has caused, I spoke to the consultant who assisted me to report the matter and he said he forgot to notify the assessor to come to the house, okay, fine with that I forgave him as he apologised, the assessor was sent send on Saturday to check the damage and to my surprise he said he only deals with the roofing not with the damaged furniture, on Monday the 23rd I then again phoned iwyze to check what was happening, I spoke to a lady by the name of tando who promised me that she will investigate and give me a report till today I am still waiting for the call, I have been with old mutual iwyze since 2012 and I have never claimed but just one claim this is the service I get, I am not happy with the whole process of this policy.
We do apologies for the delay with your claim but we have had an influx of claims due to the hail storms that affected so many provinces.
We can now confirm that our Services Provider, Eyethu, made contact with you to arrange for a complete assessment of your damaged furniture and we now just await their damage report.
On receipt, the team manager of our Claims - Non Motor dept. will priorities your claim and keep in contact with you regarding feedback of the process.
Please do not hesitate to call Yumna Khan on *** or e-mail *** should you have more enquiries.
Best regards,
Rodwell
iWYZE Team
We do apologies for the delay with your claim but we have had an influx of claims due to the hail storms that affected so many provinces.
We can now confirm that our Services Provider, Eyethu, made contact with you to arrange for a complete assessment of your damaged furniture and we now just await their damage report.
On receipt, the team manager of our Claims - Non Motor dept. will priorities your claim and keep in contact with you regarding feedback of the process.
Please do not hesitate to call Yumna Khan on *** or e-mail *** should you have more enquiries.
Best regards,
Rodwell
iWYZE Team