Poor service delivery

On the 13th there was a break in my house I reported to the police and there were items that were ****** fortunately I have a cover with iwyze called them the 15 and they logged my claim they requested all the evidence that was needed the following week on the 26. The lady by Boitumelo Lekgwathi was the one working on my claim I expected her to give the feedback on the proceedings of the case but I have to be the one always calling to find out how far they are. I wrote emails no response when I call in they give me different answers everyday like there system is not telling the truth and someone is sabotaging this whole process. I asked like how long does the process of claiming take and was not answered professionally so like it depends on the merits of the case. I feel like I've been sent from pillar to post and frustrated at the same time. It's really annoying that u have to pay every month for a poor service like this. Till today I'm not sure if they are going to pay the claim or what will be the outcome.