Poor service

I once had a policy with them to cover my house and house content and one day my TV stopped working I called them and they promised that they will send someone to look into it 2weeks past and I didn't hear anything from them ,when I called them they said my claim was decline with no backup or why they where impossible to approach to a point they said they don't care even is I cancel the policy ,I then cancelled all he policies I had with them and old mutual since the was no one willing to listen to me ,I subsequently bought a smaller TV that the one I had