Poor Service

I have lodged a claim with IWYZE and followed up numerous times on emails and on calls with no luck. I even asked that I need all my premiums refunded no one is responding only autoreply messages, which is so frustrating and I am at my wits end with their pathetic service because i see i won’t be helped. I need them to urgently refund my premiums that I have being paying with no fail for years so that I be able to join the insurance that will provide service when a need arise.