1 reviews | Active since May 2015
Poor Service by Hofbro and Iwyze
I have few things to say on this matter. <br> <br> 1. My car had an accident, amongst other things, the front bumper needed to be replaced. They replaced the bumper. however, this bumper is **** such that the badge does not fit. Now Hofbro(the repairer) refuse to resolve this saying the insurer should approve another bumper. Why order something that would not work?<br> <br> 2. Some electronic work had to be done, the engine light was off when I gave them my car, they return it on, and refuse to attend to it. When you hand over your vehicle to them, there are inspections done in case I hand it with damages. Obviously something went wrong when the electronic work was done, but Hofbro do not want to take responsibility.<br> <br> 3. My car now have two colours because of the paint work they have done, at least they promised to fix it.<br> <br> I have tried to get my Insurance(Iwyze) to help me resolve this since they insisted on choosing the repairer. The frustrating part is that both the Hofbro and Iwyze keep shifting responsibility on this matter, and that leaves me stranded with the problem.
Your reference is MF-***.
We are sorry to learn that you are unhappy with the service that you have received from iWYZE and Hofbro. We appreciate that you have taken the time and effort to inform us of this as your feedback is invaluable. It assists us in identifying problem areas in our business so that we can prevent them from re-occurring.
We can confirm that your matter has been escalated to our claims Motor Dept. management who will be conducting a thorough investigation into your concerns and will revert back soon.
In the mean time, if you have any queries, please do not hesitate to contact us ***.
Kind regards
Rodwell iWYZE Team
Your reference is MF-***.
We are sorry to learn that you are unhappy with the service that you have received from iWYZE and Hofbro. We appreciate that you have taken the time and effort to inform us of this as your feedback is invaluable. It assists us in identifying problem areas in our business so that we can prevent them from re-occurring.
We can confirm that your matter has been escalated to our claims Motor Dept. management who will be conducting a thorough investigation into your concerns and will revert back soon.
In the mean time, if you have any queries, please do not hesitate to contact us ***.
Kind regards
Rodwell iWYZE Team
