Poor service at Iwyze

My husband has a life cover with Iwyze we have recently app**** to switch the home loan bond.We are unable to do so and enjoy the discounted rates with the new bond just because Iwyze will not fill in the cession forms and return it to the new bank.Mokgadi from Iwyze said it will actually take her 15 minutes to fill in the forms and mail the back.But it’s 2 weeks since we have been waiting.She does not respond to our emails and her phone is forever engaged when we call.If we struggle at this stage what is going to happen if we needed to claim.Poor service at Iwyze but they never forget to debit their premium.I hope this will help us get help speedily.