Poor Service and Unresolved Vehicle Damage – IWYZE Insurance & Autoboys

On 26 August 2025, Autoboys (Rayton branch) came to my home on behalf of IWYZE Insurance to replace my windscreen. The technician arrived at 12:50 pm and completed the job around 2:00 pm. I inspected the windscreen, signed the paperwork, and everything appeared fine.

Instead of leaving, the technician remained parked in my yard for another 35 minutes on his phone, only driving off around 2:45 pm. At 3:00 pm, when I went outside, I noticed black spots on my car that had not been there before the replacement.

I immediately phoned the technician back at 3:06 pm, and he returned at 3:15 pm. When I asked him about the marks, he claimed that he had noticed them during the pre-inspection. However, when I asked to see the pre-inspection photos, the spots were not visible in the pictures. The post-inspection photos were also taken from different angles, which made no sense.

The fact remains: the damage appeared approximately 15 minutes after the technician left my premises.

A week later, Autoboys Head Office sent another technician to inspect my car. After this inspection, I was shocked to receive feedback from IWYZE, relaying Autoboys’ position that they have nothing to do with the black spots. This response is unacceptable and dismissive, given the clear timeline and evidence I presented.

I am extremely disappointed with both Autoboys and IWYZE Insurance. Instead of accountability and resolution, I am left with damage to my vehicle and no responsibility taken by the service providers. I expect IWYZE Insurance, Autoboys Rayton, and Autoboys Head Office to urgently investigate, accept responsibility, and provide a proper resolution.