Poor service and uncaring attitude

I dented my car against a pole when i reversed parked a few months ago and on lodging the claim on 25 Nov 2015 I was told the claim is not valid because it has expired. I pay R1400 every month!! I then ask why I cannot claim for this personal damage, I am told it is because I did not notify them when it happened. My argument is I knew I didn't have R5200 excess waiting in my bank account hence I waited until now because I have it. What would have been the purpose/logic of lodging the claim when excess money is not available?Does it even change the fact that the car is dented???!<br> <br> What irked me most was the nonchalant attitude that the agents had.<br> <br> I have found a more favourable and professional insurer now to start with next year January but Old Mutual IWYZE must train their staff and not have an attitude that says \Well if you cancel